Grace Eniola Oke
Entry-Level Professional | Operations & Customer Service
Lagos, NG.About
Highly motivated Linguistics/Yoruba graduate from the University of Lagos, equipped with robust communication, organizational, and problem-solving skills. Bringing practical experience from sales and technology internships, I excel in fast-paced environments and am adept at adapting quickly to new challenges. Eager to leverage a proven ability to contribute to team success and enhance operational efficiency in a dynamic entry-level role.
Work
Lagos, Lagos State, Nigeria
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Summary
Contributed to technology production by assembling electronic components, ensuring quality control, and collaborating with teams to meet manufacturing targets.
Highlights
Assembled and arranged calculators as a key part of the production process, adhering to specifications and contributing to product readiness.
Ensured accuracy and quality in handling electronic components, minimizing defects and supporting the consistent production of high-standard products.
Collaborated effectively with team members to meet production targets and deadlines, enhancing overall operational efficiency and output.
Lagos, Lagos State, Nigeria
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Summary
Supported daily e-commerce operations by assisting with sorting, order processing, and data entry, contributing to efficient logistics and customer service.
Highlights
Supported daily sorting and master-bagging operations, contributing to the efficient processing and dispatch of hundreds of customer orders.
Assisted with accurate order processing and data entry tasks, ensuring precise inventory management and timely fulfillment of customer requests.
Applied strong organizational, multitasking, and problem-solving skills to streamline workflow and maintain operational efficiency in a high-volume e-commerce environment.
Lagos, Lagos State, Nigeria
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Summary
Managed customer interactions and sales transactions, providing excellent service and maintaining accurate financial records in a fast-paced retail environment.
Highlights
Provided excellent customer service, assisting an average of 50+ customers daily with product inquiries and sales, enhancing satisfaction and driving store performance.
Handled daily cash transactions and maintained accurate sales records, contributing to seamless financial operations and minimizing discrepancies.
Demonstrated strong interpersonal and communication skills, fostering positive customer relationships and resolving inquiries efficiently in a dynamic retail setting.
Languages
English
Yoruba
Skills
Communication
Written Communication, Verbal Communication, Interpersonal Relations, Customer Service, Client Relations.
Collaboration & Teamwork
Teamwork, Collaboration, Cross-functional Collaboration.
Organizational & Operational Skills
Time Management, Multitasking, Attention to Detail, Data Entry, Record Keeping, Quality Control, Operations Support, Order Processing, Logistics Support.
Technical Skills
Microsoft Office Suite, Microsoft Word, Microsoft Excel, Microsoft PowerPoint.
Problem Solving & Adaptability
Problem Solving, Adaptability, Quick Learning, Critical Thinking.